Senior Onboarding Officer

Duties & Responsibilities

• Oversee the onboarding process for new clients, ensuring timely and efficient completion of due diligence, Know Your Client (KYC), and Anti-Money Laundering (AML) checks.

• Ensure compliance with relevant laws, regulations and internal systems and policies.

• Review and approve documentation to ensure compliance with internal policies and regulatory requirements.

• Coordinate with clients to gather necessary information and resolve any onboarding-related issues or concerns.

• Monitor and manage onboarding timelines, ensuring smooth integration into the company’s services.

• Stay updated on local and international regulatory requirements affecting the onboarding process.

• Have a thorough understanding of structuring options and services being proposed to clients.

• Work closely with compliance teams to address any regulatory or risk-related concerns.

• Identify potential risks during onboarding and implement measures to mitigate them.

• Ensure the team adheres to established compliance frameworks and internal control policies.

• Identify opportunities for streamlining the onboarding process and implement best practices to enhance efficiency and accuracy and ensure they are aligned with current regulations and company standards.

• Track and analyze onboarding metrics to identify trends, measure team performance, and report findings to senior management.

• Serve as the main point of contact for key clients during the onboarding phase.

• Build and maintain strong client relationships, providing a positive onboarding experience and fostering trust.

• Address client inquiries and provide professional advice on onboarding requirements in a timely manner.

• Ensure smooth transition to the corporate administration teams post incorporation.

• Prepare and coordinate training sessions, not limited to the onboarding team, as and when required.

• Willing to act as resident director and bank signatories on client companies and to adhere with the necessary legislations as well as ensure good governance practices and code of conduct.

• Willing to act as authorised signatory for the Bolder Mauritius.

• Participate actively in committee memberships as may be applicable.

• Willing to attend and participate in workshops and seminars as and when necessary.

• Supervise and mentor the client onboarding team, ensuring the effective allocation of tasks and resources.

• Provide guidance and support to team members on complex onboarding cases.

• Organize regular team meetings to discuss updates, challenges, and opportunities for improvement.

Experience & Qualifications

• Bachelor’s degree in business administration, Finance, Law, or a related field.

• Relevant certifications in compliance, KYC/AML, or client onboarding are a plus.

• 3 years of experience in client onboarding, compliance, or a related field within the management or financial services industry.

• Strong understanding of KYC, AML, and CFT (Counter Financing of Terrorism) regulations.

• Strong organizational and project management abilities.

• Exceptional communication and interpersonal skills.

• High attention to detail and accuracy.

• Proficiency in MS Office.

• Ability to work effectively under pressure and meet tight deadlines.