Onboarding Officer

Responsibilities: 

• Serve as point of contact for new clients during the onboarding process. 

• Build and maintain strong relationships with clients, understanding their unique needs and preferences. 

• Communicate effectively to manage client expectations and address concerns or inquiries. 

• Collaborate with internal teams to ensure the timely and accurate setup of client bank accounts onboarding and opening process. 

• Liaising with regulators and banks for the setup of client entities and bank account opening. 

• Provide clients with all necessary information and documentation for a smooth transition. 

• Address any questions or issues that clients may have during the onboarding process. 

• Ensure that all necessary compliance documents and agreements are completed and signed by clients. 

• Maintain accurate records of client interactions and documentation, keeping client profiles up to date. 

• Ensure compliance with relevant laws, regulations and internal systems and policies. 

• Coordinate with clients to gather necessary information and resolve any onboarding-related issues or concerns in a timely manner. 

• Stay updated on local and international regulatory requirements affecting the onboarding process. 

• Have a basic understanding of structuring options and services being proposed to clients.  

• Work closely with compliance teams to address any regulatory or risk-related concerns. 

Requirements: 

• Proven experience in client onboarding or client services. 

• Bachelor’s degree in business management, Finance, or any related field. 

• Demonstrated problem solving, attention to detail, analytical and organizational skills. 

• Excellent relationship management, verbal and written communication skills required. 

• Experience working as part of a team to ensure all work is completed. 

• Familiarity with Anti-Money Laundering Regulations as well as Customer Due Diligence requirements.