Lead Entity & Shared Services Technology
- Remote, Hybrid
- Jersey, Jersey
Job description
The Lead Entity & Shared Services Technology will play a pivotal role in driving technology initiatives across the Group, ensuring the efficiency and reliability of business systems within Corporate and Family Wealth & Governance (FWG) sectors. This position involves leading a team of Business Analysts, fostering collaboration between Technology and business units, and managing vendor and service relationships to optimize technology operations and project delivery.
Key Responsibilities:
Team Leadership
Assist the Technology Leadership Team in prioritizing and executing technology initiatives within the Group, ensuring successful outcomes through effective resource management.
Lead and mentor Business Analysts to ensure high performance, quality project delivery, and exceptional service standards.
Act as a critical liaison between Technology and business stakeholders to capture, translate, and track key requirements into scalable technology solutions that enhance operational efficiency.
Facilitate workshops for requirements gathering and project scoping in collaboration with Project Teams.
Foster and maintain strong working relationships with internal stakeholders to manage expectations and promote effective communication.
Collaborate with Development, Data, and Engineering teams to optimize development cycles and encourage teamwork within the Technology department.
Partner with Technology Leadership to ensure transparent communication and integrate new ideas, pain points, and improvement opportunities into operational planning.
Align team goals with broader organizational objectives and monitor key performance indicators to drive continuous improvement.
Demonstrate leadership by exemplifying company policies and promoting a positive, inclusive team culture.
Business Systems Management and Support
Oversee the efficient operation of business systems supporting FWG, Corporate, and Governance lines, working closely with Run teams to ensure minimal downtime and prompt issue escalation.
Provide operational support to shared service functions such as Corporate and Compliance, with a deep understanding of their technological needs.
Advocate for and support the use and development of proprietary systems including BASE and BGX.
Lead the creation and maintenance of business documentation and project roadmaps that enable seamless implementation of new functionalities and process enhancements.
Coordinate efforts between Build and Run teams to ensure comprehensive support for all business systems.
IT Service Management and Vendor Relations
Implement and champion best practices in IT service management, ensuring tickets, change requests, and service level agreements (SLAs) are diligently managed.
Maintain productive vendor relationships to ensure contractual SLAs are met and operational standards upheld.
Job requirements
Required Skills and Competencies:
Excellent communication skills, capable of articulating technical concepts to both technical and non-technical audiences.
Ability to prioritise effectively, and work on multiple projects simultaneously.
Strong collaboration skills, with the ability to work effectively with diverse teams and cultural backgrounds while maximizing individual and team potential.
Highly organized, with the capacity to prioritize key technology objectives in line with leadership directives.
Motivational leadership style capable of inspiring confidence, managing conflicts, and fostering a supportive team environment.
Our offer:
Financial compensation and secondary benefits, based on your qualifications and experience.
Ability to work in an environment that supports personal growth and a balanced professional and personal life.
Working in a global team that offers diverse challenges.
An excellent working environment in an international, dynamic and growing organisation.
If you're interested in learning more about our team, please visit our page:
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