Application Support Analyst

The Application Support Analyst is responsible for providing technical and functional support for Bolder’s business systems. The role involves diagnosing, troubleshooting, and resolving application issues, collaborating with development and IT teams, and ensuring minimal downtime for business-critical applications.

Key Responsibilities:

• This role will be focused on the Bolder’s business applications.

Application Support:

• Respond to and resolve user issues related to application functionality.

• Analyze, diagnose, and troubleshoot application errors and performance issues.

• Work with cross-functional teams to escalate and resolve complex issues.

Incident and Problem Management:

• Log and track incidents, requests, and changes using IT service management tools.

• Conduct root cause analysis (RCA) and document findings.

• Collaborate on long-term solutions to recurring issues.

Monitoring and Performance Optimization:

• Monitor application performance and proactively identify potential issues.

• Suggest and implement improvements to enhance application stability and performance.

User Communication and Training:

• Communicate effectively with end-users, providing status updates and technical explanations.

• Assist with user training and create documentation to improve user experience

Collaboration and Coordination:

• Liaise with software vendors, IT teams, and third-party service providers.

• Coordinate with development teams for patches, updates, and new feature rollouts.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• At least 2 years of experience in an application support or similar role.

• Strong problem-solving and analytical skills.

• Proficiency in SQL, scripting, or other relevant technical skills.

• Familiarity with ITIL framework and practices (certification preferred).

• Experience with monitoring tools and ticketing systems

• Excellent communication and customer service skills.

• Experience working with business applications, including (but not limited to) Paxus, Mantra, and NavOne.